Help Desk Services

Service Catalog Server Image

Price: $12.99

Unit of Measure: Per System

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Vernard Brown Vernard.Brown@vita.virginia.gov

Description:

Help Desk Services are the services and activities required to coordinate and to respond to problems and service requests made by the end-users and Commonwealth technical staff. The Help Desk provides a toll-free contact number and is responsible for end to end ownership (e.g., logging, tracking, resolution and reporting) of Help Desk trouble tickets and service requests. Requests for information, Help Desk trouble tickets and service requests shall be resolved by the Help Desk staff or may need to be referred/escalated to more specialized entities for resolution such as VITA staff, a vendor or other designated third parties.

This must be purchased as part of a Personal Computing Services:

Standard Desktop Service: 5 year Refresh Rate - Hardware 
Standard Desktop Service: Premium Upgrade - Hardware 
Standard Laptop Service: 4 year Refresh Rate - Hardware 
Standard Laptop Service: Premium Upgrade - Hardware 
Standard Tablet Service: 4 year Refresh Rate - Hardware 
Standard Agency Owned: Surface Pro 

How to Order

Order via Work Request. Requirements forms for standard and custom work requests can be found in the Service Catalog Form Library.

Need help?

Send VITA Onestop an email: vitaonestop@vita.virginia.gov to collaborate or handle your order.