Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Handhelds - Support and Services

Price: $12.72

Unit of Measure: Per Unit

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Vernard Brown


This product is part of a bundled service which includes: Wireless Handheld Device Support, purchased as a component of the Enterprise Handheld Services (non-Blackberry) and EHS-Enterprise Handheld Services (excluding BlackBerry).

EHS enables state employees to securely access Commonwealth of Virginia (COV) enterprise email accounts from smart devices such as iPhones, iPads, Droids, Windows mobile devices and more. EHS using AirWatch now is available for iOS and Android device activation.

Please note that there is a new ordering process for EHS. Instead of submitting a work request, refer to the How To Order section, below.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.