Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Enterprise VPN 2-Factor Authentication Service (One-Time)

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Price: $133.76

Unit of Measure: Per Unit

Pricing Type: Fixed

Billing Cycle: One-Time

Service Lead: David Williams David.Williams@vita.virginia.gov

Description:

This VPN offering provides a user full port access to the Enterprise network using two factor authentication. Cost is for the purchase of a four year fob and service. Must be repurchased at the end of the term.

Additional product information:

Assessed for each issuance of a key fob. Fee assessed for initial issuance, refresh, or replacement of a lost, stolen, or damaged key fob. This RU includes hardware, software and support required for Two-Factor authentication.

NOTE: This service is for individual users only. Use the ""Site to Site VPN Tunnel"" service if the customer desires to use a public network, such as the Internet, to provide a secure connection among sites on the agency’s network or to connect the agency’s intranet to an extranet to reach third parties.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.