Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Enterprise Remote Connection Service (ERCS)

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Price: $324.80

Unit of Measure: Per Unit

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: David Williams David.Williams@vita.virginia.gov

Description:

Enterprise Remote Connectivity Service (ERCS). ERCS allows Customers to utilize secure tunnels across the internet to connect to the Commonwealth network. This technology offering allows the use of common broadband internet services as a means to achieve private Wide Area Network (WAN) connectivity.

This service implements Dynamic Multi-point Virtual Private Network (DMVPN) technology and creates dynamic IPSEC tunnels making this service highly scalable. Wi-Fi service can be requested and implemented as a single non-mobile Access Point (AP) embedded in the router.

This product is part of a bundle that includes the following components:

Enterprise Remote Connection Service (ERCS) - Installation
This product is the "nonrecurring" implementation fees to cover labor and setup costs.

Enterprise Remote Connection Service (ERCS)
This item is monthly recurring ECRS rate per router.

Enterprise Remote Connection Service (ERCS) - Wi-Fi Enabled
This item is the additional recurring monthly fee for each Wi-Fi Enabled ECRS router.

Enterprise Remote Connection Service (ERCS) - De-Installation - One-Time
This product is the "nonrecurring" implementation fees to cover labor and de-installation costs.

 

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.