Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Messaging Mailbox Service - Email

Price: See Description

Unit of Measure: Per End User

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Jamey Stone


Messaging Mailbox service is a robust, cloud-based solution for email, calendar, and messaging. Google Mail (Gmail) provides users with:

  • flexible ways to organize messages using Stars, Labels, and Filters; and
  • integrated instant messaging, accessible from an internet browser without additional software.

The Messaging Mailbox service offers customers two options for Gmail storage capacity and features:

Option 1: 30 GB Mailbox ($6.72 per end user)

These mailboxes include 30 gigabytes of storage space per account, enabling users to keep their emails rather than deleting or archiving them.

This mailbox includes the option of Google Hangouts for instant messaging/chat.

Option 2: Unlimited Mailbox ($16.71 per end user)

These mailboxes provide users with unlimited storage. The ability to retain a Gmail archive of messages allows users to fully leverage Google’s innovative search tools. Unlimited mailbox will include Vault.

This mailbox includes the option of Google Hangouts for instant messaging/chat.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.

Frequently Asked Questions

Question: Where do I direct questions pertaining to my new Google mailbox?

Answer: Please refer to the G Suite Messaging Support Site. This site will provide all things Google as you become accustomed to your new email.

After March 26, the Messaging team will provide updated operational FAQs