Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Unit of Measure: Per Unit
Pricing Type: Fixed
Billing Cycle: Monthly
Service Lead: Jamey Stone Jamey.Stone@vita.virginia.gov
Messaging archiving service is an enterprise-wide solution that allows any customer subscribed to Messaging Mailbox to archive all inbound and outbound emails. This solution includes storage for all mail archives for a period of determined by the customer's retention policies. There is no storage limitation with Google Vault.
To be eligible for this service, users must be subscribed to a 30GB or unlimited mailbox.
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.
Frequently Asked Questions
Question: Where do I direct questions pertaining to my new Google mailbox?
Answer: Please refer to the G Suite Messaging Support Site. This site will provide all things Google as you become accustomed to your new email.
After March 26, the Messaging team will provide updated operational FAQs