Enterprise Handheld Service - Google Mobile Device Management (MDM)

Price: No Cost

Unit of Measure: Per End User

Pricing Type: Fixed

Billing Cycle: Monthly

Service Lead: Jamey Stone Jamey.Stone@vita.virginia.gov


Enterprise Handheld Services Mobile Device Management (MDM) provides users the capability to access email, calendar, and contacts within the COV environment securely from Android & iOS mobile devices, including tablets. This new feature replaces the legacy AirWatch service.

To be eligible for Enterprise Handheld Services, users must be subscribed to a 30GB or unlimited mailbox.

Customer is responsible for MDM activation of device.

Important note: If you type your password incorrectly on your device 10 consecutive times, your device will wipe back to factory defaults. All corporate and personal data will be deleted. Administrators have the ability to reset your password and help you in this situation. If you forget your password you always have the option to call the VCCC for assistance.

How to Order

Use the COV Account Request Form to order this service.

Conditions or prerequisites to be met before the service can be ordered:

  • User must have a COV account and a be commonwealth employee or contractor.
  • Requires approval by an authorized agency representative.

Need help?

Frequently Asked Questions

Question: Where do I direct questions pertaining to my new Google mailbox?

Answer: Please refer to the G Suite Messaging Support Site. This site will provide all things google as you become accustomed to your new email.

After March 26, the Messaging team will provide updated operational FAQs

Send VITA Onestop an email: vitaonestop@vita.virginia.gov to collaborate or handle your order.