Unit of Measure: Per Server
Pricing Type: Fixed
Billing Cycle: Monthly
Service Lead: Arthur Midgette Arthur.Midgette@vita.virginia.gov
A streamlined ordering method for virtual server(s) has been implemented using the VMWare Service Manager Tool (VSM). Here are the details in Frequently Asked Questions:
What is the purpose of the VMware Service Manager (VSM) tool?
The VSM tool provides AITRs and AITR designees with the ability to request a Windows 2012 virtual server at CESC through the ITSM Service Catalog.
What are the benefits of the VSM tool versus the work request process?
The VSM tool provides a convenient, paperless ordering process and a self-provisioning functionality. This reduces the time needed to provision the server when compared to the current ordering process.
What type of virtual server can be requested using the VSM tool?
Only an application, web, and file server at CESC running on a Windows 2012 OS can be requested through this tool.
Are there any limitations to the type of virtual server that can be ordered?
Yes, see the below list:
Contact the VCCC at (866) 637-8482 for access issues with the self-provision tool.
Can any user access the VSM tool?
No, only an Agency IT Resource (AITR) can access the VSM tool.
How do I access the VMWare Service Management (VSM) tool to place the order?
For AITRs, the tool can be accessed through the VSM customer portal located at the following link: VCCC Customer Portal
Browser Issue: Note that due to technical issues with the VSM tool, the user may need to select the compatibility mode for IE11 or use Chrome for the order to be successfully submitted.
For non-AITRs, complete the self-provisioning virtual server user sheet and submit it to your AITR for review and processing. The Self-provisioning Virtual Server User Form is found at the Service Catalog Form Library.
Will I receive a notification that my order was submitted?
Yes, you will receive notification via email from the VSM tool that will provide you the request number and details of the order. This email will be sent to the AITR and the identified customer/agency point of contact (POC).
How will I know that my server was built?
You will receive another notification via email from the VSM tool to inform you that the server has been provisioned. This email will be sent to the AITR and the identified customer/agency point of contact (POC).
How do I access current and past orders?
How do I cancel an order?
Once an order has been submitted, contact the VCCC and submit a separate decommission request.
How do I correct an error once the order has been submitted?
How do I decommission a server?
This tool is not used to decommission servers. Even though the tool asks if the server is a replacement for another server, the active service must still be decommissioned via a separate request. Servers are decommissioned by submitting a VCCC ticket or a custom work request depending on the work required to decommission the server.
Send VITA Onestop an email: email@example.com to collaborate or handle your order.