Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

External Authentication Domain Service (EADS) - Application Setup

Service Catalog Server Image

Price: N/A

Unit of Measure: Per Install

Pricing Type: Estimate

Billing Cycle: Usage-Based

Service Lead: Arthur Midgette


The Virginia Information Technologies Agency (VITA) is offering a new service that will allow users internally and externally of the COV domain to have access to applications that require active directory access that is outside of the COV domain and areas of the COV networking infrastructure.  The commonwealth benefit from employees will increase productivity and foster domain security.

The Authentication active directory will support applications that need Active Directory authentication for external users. The Authentication Active Directory will contain accounts for both internal and external users. The domain will enable userPrincipalName authentication for applications supporting userPrincipalName authentication. The Organizational Unit structure for the Authentication domain is based on multiple security levels applied to users. Based on application security requirements, users will be placed in the highest security level required for applications.

The current naming convention for the Authentication Active Directory Domain is This new domain name service offers several layers such as Enterprise Production, Domain Controllers, Application Servers, Administrative Accounts, and Service Accounts. With these various layers application security will be at the highest of standards and compliance. Security policy is applied at the organization unit and domain level. The Authentication Active directory will implement a security policy based on the standard Windows 2008 Security Guide and standard SEC 501 policies, with the exception of account policies for external users. A separate policy is applied based on Global Group Membership.

See Product Detail page for External Authentication Domain Service (EADS) - End-User under Messaging for more information and how to order.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.