Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Enterprise Application Publishing Service (EAPS) - Initiation

Service Catalog Server Image

Price: $3,621.45

Unit of Measure: Per Install

Pricing Type: Fixed

Billing Cycle: One-Time

Service Lead: Arthur Midgette


The Enterprise Application Publishing Service (EAPS) service enables customers to utilize a shared Citrix infrastructure in order to take advantage of the most current version of Citrix Software. This product is used to present a virtual desktop or application to a user, regardless of their location.

The EAPS service offering will consist of licenses per subscribed users based on the customer's requirements. Additionally, added features may be available as well, based on custom requests.

See the following Product Detail pages for more information and rates:


To start an EAPS instance, a custom work request form will need to be filled out for this service. In their requirements, agencies should request, at a minimum, name and version of applications to publish and the number of initial users. Further requirements might be necessary to determine any specific agency needs. For further guidance, please contact your CAM.

For more information see Enterprise Application Publishing Service FAQs (pdf).

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.