Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.
Unit of Measure: Per Instance
Pricing Type: Fixed
Billing Cycle: Monthly
Service Lead: Arthur Midgette Arthur.Midgette@vita.virginia.gov
This standard work request allows agencies to order additional security for servers deployed in the infrastructure provided by VITA. The service will provide agencies with enhanced server operating system (OS security) for specific servers (physical and virtual). VITA will perform ESOSS rule updates in collaboration with the eligible agencies for new or upgraded eligible applications up to 12 times per year per server at no additional fee; thereafter, an Eligible Customer may request additional configuration changes, which work will be priced separately, through the work request process.
Cost basis is monthly. There is a one-time set up fee charge of $3,113.42 per each physical or virtual server instance. See Enhanced Server Operating System Security (ESOSS) - Set Up Fee for more information.
The following conditions must be met to use the standard work request form:
Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:
If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.
If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.
You will be contacted to confirm that your request has been received and to obtain any additional required information.