Operations and Maintenance for Web Applications

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Price: TBD

Unit of Measure: Per Server

Pricing Type: Fixed

Billing Cycle: N/A

Service Lead: Raymond Waters Raymond.Waters@vita.virginia.gov

Description:

The VITA service for Operations and Maintenance (O&M) for web applications is available under two contacts. The VITA statewide contract numbers are:

Contract Number Supplier Supplier Contact
VA-120413-BPI BroadPoint Technologies

Todd Hager 
Office: (301) 634-2401 
www.broadpoint.net/industries/public-sector#broadpoint-federal-contracts

VA-120416-CYDA Cyberdata Technologies

yiran.guan@cyberdatainc.com
VITA Hotline: (804) 980-5636
Office: (703) 481-0888 ext.203

Additional product information:

eGov Operations Application & Maintenance Request Process

How to engage an operations application & maintenance supplier

Request

Customer identifies need for eGov O&M service

  • If help is needed customer contacts Customer Account Manager (CAM) or emails questions to egovquestions@vita.virginia.gov
  • eGov services advisor can assist customers in defining requirements
  • eGov services advisor can assist customers working with suppliers on requirements
  • O&M suppliers assist customers with certain types of new applications, based on certain criteria. New applications which O&M vendors can price may include the following:
    • Payment processing applications
    • New website or new application if the agency has a contract in place with the O&M vendor, and the O&M vendor provides maintenance support on the application

Select

Customer contacts suppliers and selects supplier based on negotiations to handle requirements

  • Special needs may indicate which supplier to work with

Engage

  • Customer and Supplier draft Statement of Work (SOW) Customer finalizes SOW
  • eVA Requisition - Customer creates the requisition with an "R" PO Category, includes the supplier contract number, then sends the purchase order to supplier
  • Non eVA customers follow normal procurement steps and use supplier contract number

Manage

  • Customer manages supplier with terms and conditions in SOW
  • Supplier implements solution
  • Billing and payment transactions are between supplier and customer

For additional product information and programs visit: eGov Services Overview.

How to Order

These services are available and included in the current VITA monthly charges to state agencies, localities and higher education.

eGOV Applications Operations & Maintenance Process Steps

Request Select Engage Manage

Phase Who What
Request Customer Identify the need for eGOV operations & maintenance (O&M)
Request Customer If help is needed customer contact CAM or eGOVquestions@vita.virginia.gov
Request eGOV Services Advisor eGOV services advisor can assist customers in defining requirements
Request eGOV Services Advisor eGOV services advisor can assist customers working with suppliers on requirements
Select Customer Customer contacts suppliers and selects supplier based on negotiations to handle requirements
Select Customer Special needs may indicate which supplier to work with
Engage Customer Customer and supplier draft Statement of Work (SOW)
Engage  Customer Customer finalizes SOW
Engage  Customer Create "R" coded eVA requisition to identified supplier (include statewide contract number on the requisition)
Engage  Customer eVA requisition is processed through customer approval steps
Engage  Customer Customer buyer places eVA purchase order and sends to identified supplier
Engage  Customer Non-eVA customers follow normal procurement steps and use supplier contract number
Manage  Customer Customer manages the supplier with terms and conditions in the SOW
Manage  Supplier Supplier implements the solution
Manage  Customer Billing and payment transactions are between supplier and customer
Request Supplier 

O&M suppliers assist customers with certain types of new applications, based on certain criteria. New applications which O&M suppliers can price may include the following:

  • Payment processing applications
  • New website or new application if the agency has a contract in place with the O&M supplier, and the O&M supplier provides maintenance support on the application

For more information or to place an order, please contact their VITA CAM or email eGOVquestions@vita.virginia.gov at any time during this process for clarification or assistance with any questions or issues.

Need help?

Send VITA Onestop an email: vitaonestop@vita.virginia.gov to collaborate or handle your order.