Unit of Measure: Per Server
Pricing Type: Fixed
Billing Cycle: N/A
Service Lead: Raymond Waters Raymond.Waters@vita.virginia.gov
The VITA service for Operations and Maintenance (O&M) for web applications is available under two contacts. The VITA statewide contract numbers are:
|Contract Number||Supplier||Supplier Contact|
Additional product information:
How to engage an operations application & maintenance supplier
Customer identifies need for eGov O&M service
Customer contacts suppliers and selects supplier based on negotiations to handle requirements
For additional product information and programs visit: eGov Services Overview.
These services are available and included in the current VITA monthly charges to state agencies, localities and higher education.
eGOV Applications Operations & Maintenance Process Steps
Request Select Engage Manage
|Request||Customer||Identify the need for eGOV operations & maintenance (O&M)|
|Request||Customer||If help is needed customer contact CAM or eGOVquestions@vita.virginia.gov|
|Request||eGOV Services Advisor||eGOV services advisor can assist customers in defining requirements|
|Request||eGOV Services Advisor||eGOV services advisor can assist customers working with suppliers on requirements|
|Select||Customer||Customer contacts suppliers and selects supplier based on negotiations to handle requirements|
|Select||Customer||Special needs may indicate which supplier to work with|
|Engage||Customer||Customer and supplier draft Statement of Work (SOW)|
|Engage||Customer||Customer finalizes SOW|
|Engage||Customer||Create "R" coded eVA requisition to identified supplier (include statewide contract number on the requisition)|
|Engage||Customer||eVA requisition is processed through customer approval steps|
|Engage||Customer||Customer buyer places eVA purchase order and sends to identified supplier|
|Engage||Customer||Non-eVA customers follow normal procurement steps and use supplier contract number|
|Manage||Customer||Customer manages the supplier with terms and conditions in the SOW|
|Manage||Supplier||Supplier implements the solution|
|Manage||Customer||Billing and payment transactions are between supplier and customer|
O&M suppliers assist customers with certain types of new applications, based on certain criteria. New applications which O&M suppliers can price may include the following:
For more information or to place an order, please contact their VITA CAM or email eGOVquestions@vita.virginia.gov at any time during this process for clarification or assistance with any questions or issues.
Send VITA Onestop an email: email@example.com to collaborate or handle your order.