Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

eGov Hosting Services

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Price: TBD

Unit of Measure: Per Scope of Service

Pricing Type: Estimate

Billing Cycle: N/A

Service Lead: Raymond Waters Raymond.Waters@vita.virginia.gov

Description:

VITA retains responsibility for infrastructure governance and is reviewing all hosting requirements and requests for alternatives to the infrastructure provided by the VITA infrastructure services.

Statewide contracts for eGov hosting services have been awarded to three suppliers to provide agencies with additional choices in scalable hosting solutions for web and non-web-based applications and data. There are no restrictions or limitations for non-executive branch agencies or other public entities. Use of these contracts by executive branch agencies is subject to VITA governance policies detailed herein; for those agencies, hosting under this contract includes but is not limited to the following:

  • Development and test environments
  • Small, business specific applications not otherwise available
  • Unique business need not suitable to CESC (e.g., resource-intensive research)
  • Large, static storage (e.g., GIS)
  • Non-sensitive data
  • Non business critical function

Agencies and other public bodies may request assistance from VITA in evaluating their eGov needs and determining when and how to use the new statewide hosting contracts. Please contact your VITA customer account manager and/or service lead for more information.

The three new hosting suppliers and the VITA statewide contract numbers are:

Contract Number Data Center Tier Supplier Supplier Contact
VA-120416-STVN Tier I and Tier II SiteVision

Patrick Maddox

pmaddox@sitevision.com

(540) 294-0942

VA-120416-CYDA Tier II and Tier III Cyberdata Technologies

yiran.guan@cyberdatainc.com

VITA Hotline: (804) 980-5636

Office: (703) 481-0888 ext. 203

VA-120416-AISN Tier III and Tier IV American Internet Services (AIS)

Jay M. Atkinson

jay.atkinson@aisn.net

Office: (703) 304-1523


For additional product information and programs visit: eGov Services Overview
.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.