Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

The PSAP Grant Program

Price: No Cost

Unit of Measure: Per Grant

Pricing Type: No Charge

Billing Cycle: N/A

Service Lead: Dorothy Spears-Dean


This service includes a multi-million dollar grant program administered by the Board to financially assist Virginia Primary Public Safety Answering Point (PSAP).  PSAPs with the purchase of equipment and services that support the continuity and enhancement of wireless E-911. Grant Guidelines are established annually by the Board.

Pursuant to Code of Va. § 56-484.17, 10 percent of the E-911 Wireless Fund shall be distributed to PSAPs or on behalf of PSAPs based on grant requests received by the Board each fiscal year. 

The PSAP Grant Program provides funding to Virginia primary PSAPs, above what is available locally, to purchase equipment and services that support the continuity and enhancement of wireless E-911.   

Please visit PSAP Grant Program for more information.

For additional product information and programs visit: E911 Emergency Services Overview.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.