Reminder: The method for ordering VITA services has changed. Please follow the revised instructions in the "How to Order" section, below.

Commercial Mobile Radio Service

Price: Cost Recovery

Unit of Measure: Per Scope of Service

Pricing Type: No Charge

Billing Cycle: N/A

Service Lead: Dorothy Spears-Dean Dorothy.Spears-Dean@vita.virginia.gov

Description:

Funding to CMRS* providers for eligible wireless 911 costs.  This service includes cost recovery for  reasonable and direct costs for the provisioning of wireless E-911 services.  Each year, CMRS providers submit to the Board an estimate of the wireless E-911 CMRS costs it expects to incur during the next fiscal year for review and approval by the Board.  

Only CMRS providers with customers whose place of primary use is within the Commonwealth are eligible for wireless E-911 cost recovery. 

Pursuant to Code of Va. § 56-484.17, CMRS providers with customers whose place of primary use is within the Commonwealth are eligible for wireless E-911 services cost recovery.  

For additional product information and programs visit: E911 Emergency Services Overview.

How to Order

Effective 12/15/18, this service can be ordered from the VITA Service Catalog in the new VITA Service Portal. To submit your request:

  • Customers who have Commonwealth of Virginia (COV) accounts (including executive branch agencies) should access the VITA Service Catalog via the VITA Service Portal to place service requests using the automated form provided in the catalog.
  • Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the portal may order the service by sending an e-mail to the VITA Customer Care Center (VCCC) services desk at vccc@vita.virginia.gov. Please include the following information:
    • The words "Service request" in the "Subject" line
    • The name of the service being ordered
    • The quantity desired (if applicable)
    • Any other information you deem relevant

If you are uncertain as to whether you have a COV account, start by trying to access the VITA Service Portal. If you are unable to do so, then use the email-to-the-VCCC method.

If you need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.

You will be contacted to confirm that your request has been received and to obtain any additional required information.