General Information

A Custom Work Request will be required for any Disaster Recovery service initiation or change. Decisions regarding servers, storage and service initiation by a DR implementation team. Final pricing, including any systems engineering costs, will be calculated offline after the VITA Customer Service Lead (CSL) and Service Integration Manager collaborate with the requestor to confirm business requirements, technical requirements, implementation scope and schedule. IT Service Continuity and Disaster Recovery (DR) services are the activities required to provide prioritized IT Service Continuity and DR support services for customer's critical infrastructure (e.g., CPU, servers, network, data and output devices, end-user devices) and associated voice and data networks, customer applications, associated infrastructure and voice communications services.

VITA is providing a six tiered DR solution that provides more granularities on costs of services for the Commonwealth agencies. Agencies can choose between larger ranges of services selecting the most applicable solution that will meet their disaster recovery requirements.

Along with providing a DR facility and the associated hardware and infrastructure, VITA will also:

  • Assist agencies with updating/building their IT DR plans
  • Perform gap analysis on all IT DR plans
  • Build implementation plan for all IT DR plans from gap analysis
  • Enter any risks to the plans into the DR risk database
  • Build recovery kits for IT DR plans
  • Support all DR testing efforts
  • Coordinate with service area resources to fulfill test business requirements
  • Coordinate with agencies before, during and after DR test
  • Create and present a post test report to all testing efforts

Compare disaster recovery features by Tier

Tiers of Disaster Recovery services vary based on:

  • The business's assigned priority for the software application served by the VITA infrastructure
  • How much application information can be lost (RPO)
  • How fast that information and application needs to be recovered to resume services (RTO)
CriteriaTier 1Tier 2Tier 3Tier 4, 5, 6
RTO (Recovery Time Objective) < 4h 5h to 24h 25h to 48h 49h to 72h, 73h to 120h, 121h to 168h
RPO (Recovery Point Objective) Minutes to 4h. Minutes to 4h 24h to 48h 24h to 48h
Priority Strategic Strategic Strategic Strategic
DR Technology SAN Async Replication SAN Async Replication backup to Disk with deduplication option backup to Magnetic Tape
Production system location CESC CESC CESC/Agency IT CESC/Agency IT
Minimum Server Requirement Allocated
Optional cluster
Repurposed or allocated
Optional cluster
Repurposed or allocated
Optional cluster
Drop-ship, allocated or repurposed
Hardware / Operational Cost High / High High / Medium Medium / Medium Low or Medium / Medium