eGOV hosting services statewide contracts have been awarded to three suppliers to provide agencies with additional choices in scalable hosting solutions for Web and non-Web-based applications and data. There are no restrictions or limitations for non-executive branch agencies or other public entities. Use of these contracts by executive branch agencies is subject to VITA governance policies detailed herein; for those agencies, hosting under this contract includes but is not limited to the following:
Agencies and other public bodies may request assistance from VITA in evaluating their eGOV needs and determining when and how to use the new statewide hosting contracts. Please contact your VITA customer account manager and/or contact eGOVquestions@vita.virginia.gov.
The three new hosting suppliers and the VITA statewide contract numbers are:
|Contract Number||Data Center Tier||Supplier||Supplier Contact|
|VA-120416-STVN||Tier I and Tier II||SiteVision||Patrick Maddox
|VA-120416-CYDA||Tier II and Tier III||Cyberdata Technologies||Laureen Laughlin
VITA Hotline: (804) 980-5636
Office: (703) 481-0888 ext. 239
|VA-120416-AISN||Tier III and Tier IV||American Internet Services (AIS)||Jay M. Atkinson
Office: (703) 304-1523
The three eGov hosting vendors provide agencies with additional choices in scalable hosting solutions for Web and non-Web-based applications and data. Use of these contracts by executive branch agencies is subject to the VITA governance policies. There are no restrictions or limitations for non-executive branch agencies or other public entities.
Agencies and other public bodies may request assistance from VITA in evaluating their eGOV needs and determining when and how to use the new statewide hosting contracts. Please contact your VITA customer account manager and/or contact eGOVquestions@vita.virginia.gov
(Note: Steps 3-7 below may proceed simultaneously)
Customers may contact their VITA CAM or email eGOVquestions@vita.virginia.gov at any time during this process for clarification or assistance with any questions or issues.
VITA is providing an alternative for agency hosting requirements. However, to take advantage of the alternatives, the agency must still comply with the COV SEC501 Security Standard. Thus, if choosing an alternative to the VITA/CESC environment, an agency must supply pertinent information in respect to the data and configuration of the proposed hosting solution.
Knowledge gained through the life of the Virginia Interactive (VI) contract has provided many opportunities for improvement. Outside of new security standards or policies that have rolled since the VI contract inception, the business ownership and accountability of the business process and data protection is more important than ever. As part of oversight, VITA will govern such hosting endeavors to ensure that the agency maintains application and business process ownership.
Upon entering a hosting alternative, the agency is responsible for completing a form describing the type of data and proposed hosting solution for their requirement. The agency and its Information Security Officer (ISO) will be responsible for annual submission of this form. VITA governance approval is highly dependent on the type of data being utilized and the network segments being transverse. For example, if sensitive data is being used and the data is making multiple hops in and out of the MPLS, the approval request will likely not be approved. VITA will decision all request forms within 10 business days.
Can I use any of the three contracts?
Yes; agencies and other public bodies may use any of the three new statewide contracts for hosting services.
What is the main difference between the contracts?
The difference lies in the data center infrastructure environment offered by each supplier. Across the three suppliers, data centers with four levels ("tiers") are available: Tiers I, II, III and IV. The data center tier standards are the result of standardized methodology used to determine availability in a facility – a metric which is helpful in anticipating downtime, measuring performance and calculating return on investment.
The tiers describe the availability of data from the hardware at a location, taking into consideration such factors as redundancy, fault tolerance and uptime. The higher the tier, the greater the availability. The simplest is a Tier 1 data center, which is basically a server room. The most stringent level is a Tier 4 data center, which is designed to host mission critical systems. The supplier should be selected depending on what is needed by the agency.
Who solicits proposals from the supplier?
Agencies and other public bodies contact the supplier(s) and request proposals for the specific solution needed.
Who places the supplier order?
Agencies and other public bodies place an order in eVA for the desired services from the desired supplier.
What information is needed on my eVA order?
eVA requisitions for hosting services need to be "R" coded. Include the statewide contract number for the selected supplier, and attach the completed eGOV Hosting Request Form.
Is VITA involved in the ordering process for hosting services?
Yes; the Code of Virginia required that VITA govern the security of the commonwealth network and data. In that regard, executive branch agencies are required to complete the VITA Hosting Request form and submit it to eGOVquestions@vita.virginia.gov. VITA will evaluate the hosting solution in its compliance to SEC501 and provide feedback to the agency.