The Work Request Management (WRM) application is the web-based tool for adding, editing, approving, and tracking implementation of Work Requests.

Access requests:  Agency IT Resources, VITA personnel, and Vendor personnel may request access by selecting the Contact Us link at the bottom of this webpage. Agency personnel require approval of their AITR and VITA Customer Account Manager in the email thread for fastest approvals.

Support documents

  1. Work Request Management System (WRM) User Guide
  2. WR Database Electronic Approvals Brief  (10/20/2015)
  3. WR Process Customer Training Manual