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eGov O&M Request Process Steps

eGOV Applications Operations & Maintenance Process Steps

Phase Who What
Request Customer Identify the need for eGOV operations & maintenance (O&M)
Request Customer If help is needed customer contact CAM or mailTo:
Request eGOV Services Advisor eGOV Services Advisor can assist customers in defining requirements
Request eGOV Services Advisor eGOV services Advisor can assist customers working with suppliers on requirements
Request Supplier

O&M suppliers assist customers with certain types of new applications, based on certain criteria. New applications which O&M suppliers can price may include the following:

  • Payment processing applications

  • New website or new application if the agency has a contract in place with the O&M supplier, and the O&M supplier provides maintenance support on the application

Select Customer Customer contacts suppliers and selects supplier based on negotiations to handle requirements
Select Customer Special needs may indicate which supplier to work with
Engage Customer Customer and supplier draft Statement of Work (SOW)
Engage Customer Customer finalizes SOW
Engage Customer Create "R" coded eVA requisition to identified supplier (include statewide contract number on the requisition)
Engage Customer eVA requisition is processed through customer approval steps
Engage Customer Customer Buyer places eVA purchase order and sends to identified supplier
Engage Customer Non-eVA customers follow normal procurement steps and use supplier contract number
Manage Customer Customer manages the supplier with terms and conditions in the SOW
Manage Supplier Supplier implements the solution
Manage Customer Billing and payment transactions are between supplier and customer


VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
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