PSAP boundaries - NG9-1-1 Best Practices

We are pleased to announce a GIS/PSAP education training event titled "PSAP boundaries - NG9-1-1 Best Practices." With the implementation of NG9-1-1 across the Commonwealth, this particular boundary file is a necessity in the proper routing of 9-1-1 calls. It is equally important that the PSAP understand the process and establishment of the boundary file. This session will cover the  best practices of working with your neighbors to establish a file, how to create that file, and the overall importance of maintaining a good boundary layer.

We hope to see you at one of the following locations.  Please follow the links to register.

Critical Incident Stress Management (CISM) training

VITA's Integrated Service Program is hosting a statewide training event for telecommunicators. The training, titled Critical Incident Stress Management (CISM), will be held during the month of April. This training, coordinated by VITA and provided by a team of debriefers from the Virginia State Police, is free of charge to the localities. 

CISM is an adaptive, short-term psychological helping-process that focuses solely on an immediate and identifiable problem. It can include pre-incident preparedness to acute crisis management to post-crisis follow-up.This training is provided for the telecommunicators in the public safety access point (PSAP), providing education about CISM, getting closure, identifying a need for debriefing and awareness of the resources that are available. 

Oftentimes dispatchers do not get the closure they need after a critical incident, harbor feelings they weren't aware of, or felt too ashamed of those feelings and do not seek the help they may need. The training will also provide a little insight of what behaviors to recognize when someone may need a debriefing session. ​

All events require registration and the training times are from 9 a.m. - 1 p.m. Lunch is not provided. 

​The dates and locations are as follows: 

NG9-1-1 Deployment Planning Town Hall Meetings

VITA’s Integrated Services Program conducted regional town hall meetings to kick off the next generation (NG) 9-1-1 deployment plan during the weeks of Feb. 12 and Feb. 19. The deployment plan calls for NG9-1-1 to be deployed by selective router pairs, so the meetings were held in those same regional groups and organized around the selective router service areas. 

Town Hall Meeting Homework Links 

The regional town hall meetings conducted during Feb. 2018 included more details about the NG9-1-1 migration. The meeting referenced several important documents and other information that you will need to successfully migrate your call handling infrastrucure. Please review the documents and other valuable information below.  

If you have problems with downloading any of the information, please contact your regional coordinator