Overview

The purpose of the 9-1-1 Comprehensive Plan is to define the vision, goals and key strategic initiatives to improve 9-1-1 service delivery and functionality in the commonwealth during calendar years 2020 to 2022. The plan is designed as a one-page actionable document and was completed in three steps:

  • Step One - Undertake a capabilities analysis using the 9-1-1 standards document for Virginia PSAP capabilities and services
  • Step Two - Identify statewide requirements based on the capabilities analysis
  • Step Three - Develop a plan that identifies strategic initiatives


This plan has four strategic initiatives. Information pertaining to these initiatives can be obtained using the buttons to the right. A description of additional plan elements can be found using the link to the story map below.

PSC staff and RAC members will work jointly to implement the 9-1-1 Comprehensive Plan through a framework comprised of the following five work groups:

  • 9-1-1 and Operations
  • Professional Development
  • Technical Systems
  • Data Development Maintenance and Support
  • Analysis and Planning 

Documents