The Integrated Services Program (ISP) is organized in three service units. Two of the units, the Virginia Geographic Information Network (VGIN) Division and Public Safety Communications (PSC) Division, are required by and established in the Code of Virginia. The third unit is the ISP Regional Outreach program. Utilizing a common outreach effort for both the VGIN and PSC divisions improves efficiency of the program especially since many efforts impact both services. The ISP provides staff support to the 9-1-1 Services Board through the PSC and VGIN Advisory Board through VGIN. In addition to utilizing the Boards, several communities of interest network (CoIN) councils will be formed to more adequately represent the stakeholders throughout the Commonwealth in each discipline.
Since much of the ISP is funded through the Wireless E-911 Fund, the ISP has a different funding source than the rest of VITA. However, the GIS services offered by the ISP are rated services and must collect sufficient revenue to support not only the delivery of the service, but also the basic operation of the VGIN Division. The service rates were approved by the Joint Legislative Audit and Review Commission (JLARC) in December 2006.
One of the biggest challenges for the ISP will be ensuring participation from all required partners. Many of the projects of the ISP will require the active involvement of many stakeholders (as many as 158 different agencies), but the ISP does not have the authority to compel participation. Encouragement and incentives have been the best approach for the ISP so far, but it is difficult to ensure 100% participation with only these tools available. Another challenge will be getting state agencies to pay for services that they currently receive for free, especially when basic funding is unavailable in many of these agencies.
Overall the outlook for the ISP is promising. The team established within the ISP is highly skilled, trained and motivated. One key to the continued success of the ISP will be the investment into the development of staff to ensure that they maintain their sharp edge. Additionally, the ISP enjoys strong relationships with many state agencies and local governments that can be leveraged by the partnerships as services are expanded in the future.
The following sections provide a general overview of the statutory or established duties of each unit in the ISP:
The Code of Virginia (§2.2-2026) establishes that the VGIN Division "shall foster the creative utilization of geographic information and oversee the development of a catalog of GIS data available in the Commonwealth." It further defines (§ 2.2-2027) the powers and duties of the Division as follows:
The Code of Virginia (§2.2-2031) establishes that the PSC Division "shall provide staff support to the 9-1-1 Services Board and encourage, promote, and assist in the development and deployment of statewide enhanced emergency telecommunications systems."
When the regional coordination offices were established in early 2006, it was unclear how they would be received by the localities. While their creation was at the recommendation of several in the PSAP community, it was expected that it would take some time before they were fully utilized. Interestingly, almost from their first week, the regional coordinators have been overwhelmed with requests for assistance. As a result, the number of regions has been increased from the original four to seven, which now align with the Department of Homeland Security regions and Virginia State Police Divisions.
Currently, each regional coordinator with the support of the PSC and VGIN Coordinators is developing plans for providing services in their region to support E-911 and GIS. Up to this point, the requests from the localities have been controlling their efforts, but through effective planning, the requests for services can be better managed. During this planning process, some services may be identified that the regional coordinators can no longer support, but the goal is to provide the consultative services to the localities that they need to be effective.
Obtain contact information for the Regional Coordinators.
Look up contact information for a local PSAP or PSAP manager.