The work request process is used by eligible customers to order IT services not handled through other ordering processes such as eVA or the telecommunications service request (TSR) ordering process. A work request will typically result in a change to services provided to the customer and the associated costs related to those services.
A service request can be entered through the
VCCC and makes a change to a service that will not result in additional costs.
To see how a specific service should be ordered, use the
Services Ordering Guide.