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Customer Solutions and Support

VITA OneStop 

In an effort to provide our customers one central place for service related inquiries, we have implemented a centralized mailbox VITAOneStop@vita.virginia.gov. This mailbox will be managed by one team within the Customer Solutions and Support division and will be responded to daily. It is currently being used for:

  • All work request related documents and questions
  • eVA infrastructure order statuses
  • Exception requests
  • Microsoft Home use questions
  • Requests for new or changed VITA services
  • General VITA service related questions

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VITA OneStop FAQs

Click on question to show or hide answer.

Send a message to VITAOneStop@vita.virginia.gov and let us know what access level is needed. Your AITR should be copied for approval.

Email the VITA OneStop mailbox ( VITAOneStop@vita.virginia.gov) and a member of the Customer Solutions and Support area will provide guidance on form selection.

Orders for laptops, desktops and associated equipment such as docking stations, generally take two to three weeks to process; however, they can take as long as six to eight weeks depending on the volume of orders with the vendor. If you think your order should have been delivered but has not, contact the VITA OneStop mailbox box to ask for a status.

Go to the online services ordering guide found at Services Ordering Guide. If you need additional help, please contact the VITA OneStop mailbox.

This is officially called the services ordering guide and is now kept online at Services Ordering Guide.

The work request process is used by eligible customers to order IT services not handled through other ordering processes such as eVA or the telecommunications service request (TSR) ordering process. A work request will typically result in a change to services provided to the customer and the associated costs related to those services.

A service request can be entered through the VCCC and makes a change to a service that will not result in additional costs.

To see how a specific service should be ordered, use the Services Ordering Guide.

A request provided to the VITA OneStop mailbox for a service not already offered will be reviewed and considered through the VITA service portfolio and life cycle management process. Provide your contact information in the event VITA needs information from you to clarify requirements.

Printers and copiers can be obtained through the VITA/Northrop Grumman services ( Service Catalog) or through the VITA managed print contracts ( browse contracts). If obtained through Northrop Grumman, service maintenance problems can be reported to the VCCC. If obtained through the managed print contracts, agencies must contact the specific vendor for repairs. Printer and copiers are ordered via eVA.

Customers should use the comprehensive services credit request form ( Credit Request Form) to file a dispute related to any online bill (inventory, work request, pass-thru, miscellaneous, etc.). Billing discrepancies related to the telecommunications or mainframe invoices should be emailed directly to billing@vita.virginia.gov.

You can locate the name and contact information for your CAM, agency operations manager and other primary contacts for your agency at the following link: CAM-AOM assignments.

 

VITA Customer Care Center (VCCC): (866) 637-8482
Virginia Information Technologies Agency
11751 Meadowville Lane Chester, VA 23836
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